Introduction

This Privacy Policy describes how Career Catalyst Academy, located at Level 10, 123 Pitt Street, Sydney NSW 2000, Australia, and operating under ABN 12 345 678 901 ("we," "us," or "our"), collects, uses, and shares personal information of users of our website, customers, and other individuals who interact with us. Career Catalyst Academy is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy outlines our obligations and your rights regarding your personal information.

This policy applies to all personal information collected by us, whether through our website, in person, over the phone, or through any other means. By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

We regularly review and update our Privacy Policy to reflect changes in our practices or legal requirements. We encourage you to periodically review this page for the latest information on our privacy practices. This policy was last updated on October 26, 2024.

Information We Collect

We collect several types of information from and about users, including:

• Personal Information: This includes your name, email address, phone number, postal address, date of birth, and any other information you provide when you register for an account, purchase a course, subscribe to our newsletter, or contact us.
• Payment Information: When you make a purchase, we collect payment information, such as your credit card details or bank account information. This information is processed securely by our payment gateway providers. We do not store your credit card details on our servers.
• Demographic Information: We may collect demographic information, such as your age, gender, education level, and occupation. This information is used to improve our services and tailor our offerings to your needs.
• Usage Data: We collect information about how you use our website and services, including the pages you visit, the links you click, the time you spend on each page, and your IP address.
• Cookies and Tracking Technologies: We use cookies and other tracking technologies to collect information about your browsing behavior. This information is used to personalize your experience, analyze trends, and improve our website. Please see our Cookies Policy for more details.
• Communications: We may keep a record of any communication you have with us, including emails, phone calls, and chat logs.
• Testimonials and Feedback: With your consent, we may collect and publish your testimonials and feedback on our website and marketing materials.

How We Use Your Information

We use your information for various purposes, including:

• Providing Services: To provide you with the services you request, such as delivering courses, providing coaching, and processing payments.
• Personalization: To personalize your experience and tailor our offerings to your interests and needs.
• Communication: To communicate with you about our services, updates, and promotions.
• Improvement: To improve our website and services based on your feedback and usage data.
• Marketing: To send you marketing materials about our courses and services. You can opt-out of receiving marketing emails at any time by clicking the unsubscribe link in the email.
• Research and Analysis: To conduct research and analysis to better understand our users and improve our services.
• Legal Compliance: To comply with legal obligations and regulations.
• Customer Support: To provide customer support and respond to your inquiries and requests.

Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We share your information with service providers who assist us in providing our services, such as payment processors, email marketing providers, and website hosting providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Business Partners: We may share your information with our business partners who offer complementary products or services. We will only do so with your consent.
• Legal Requirements: We may disclose your information if required by law, such as in response to a court order or subpoena.
• Protection of Rights: We may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

We will not sell your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information, such as payment details, during transmission.
• Secure Storage: We store your information on secure servers that are protected by firewalls and other security measures.
• Access Controls: We restrict access to your information to authorized personnel only.
• Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities.
• Employee Training: We train our employees on privacy and security best practices.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights, please contact our Privacy Officer at privacy@careercatalyst.com.au or call us at 1300-CAREER (1300-227337).

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain your personal information, we consider factors such as:

• The length of your relationship with us.
• The nature of the personal information.
• The purposes for which we collected the personal information.
• Our legal and regulatory obligations.

When we no longer need your personal information, we will securely delete or anonymize it.

International Transfers

Your personal information may be transferred to and processed in countries other than your country of residence, including countries that may not have the same level of data protection as your country. We will take appropriate measures to protect your personal information in accordance with this Privacy Policy and applicable law.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Privacy Officer
Career Catalyst Academy
Level 10, 123 Pitt Street
Sydney NSW 2000, Australia
Email: privacy@careercatalyst.com.au
Phone: 1300-CAREER (1300-227337)

We are committed to resolving any privacy concerns you may have. If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).